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UPDATE AS OF 08/12/2021: Mariner’s branches remain open to the public; however, for the safety of our customers and employees, all visitors and employees are required to wear masks. (Click here for more info)

If you have ever been a victim of identity theft, you know how devastating the effects can be. The best way to protect yourself from identity theft is through proactive prevention. Learn how to best protect yourself from identity theft here. However, if you have been affected by identity theft, follow these steps to quickly resolve the issue:

identity theft steps

1.)    Immediately notify the financial institution where the fraudulent activity occurred. This will allow them to freeze your account and stop any more fraudulent transactions from occurring.

2.)    Place an initial fraud alert on your credit report- Once you suspect someone has stolen your personal information, call one of the three credit bureaus (Equifax, Experian, TransUnion) and tell them to put an initial fraud alert on your credit report. An initial fraud alert will make it harder for an identity thief to open more accounts in your name. This is because a business must then verify your identity before it will issue credit in your name. The initial credit alert will stay on your report for 90 days, and after this period it can be renewed if needed.

3.)    Order your credit reports-Once you have placed an initial fraud report, you are entitled to a free credit report from each of the three credit reporting companies mentioned above. Simply contact each company, explain that you have placed an initial fraud alert, and order your free credit report.  Make sure to ask them to only show the last four digits of your SSN on the report to protect your identity.

4.)    Create an Identity Theft Report-An Identity Theft Report helps you deal with credit reporting companies, debt collectors, and businesses that opened accounts in your name. According to the Federal Trade Commission, an Identity Theft Report will allow you to:

  • Get fraudulent information removed from your credit report
  • Stop a company from collecting debts that result from identity theft, or from selling the debt to another company for collection
  • Place an extended fraud alert on your credit report
  • Get information from companies about accounts the identity thief opened or misused

You can create your Identity Theft Report with these three easy steps:

  1. Submit a complaint about the theft to the FTC by going to Make sure to print out a copy of the report and use it as an Identity Theft Affidavit.
  2. File a police report about the identity theft by going to your local police department or the police department where the theft occurred. Once there, obtain a copy of the police report or report number. Bring your FTC Identity Theft Affidavit with you when you file a police report.
  3. Attach your FTC Identity Theft Affidavit to your police report to make your Identity Theft Report.

5.)    Review your credit report- Check all key information including your name, address, SSN, and employers in your credit report. Dispute any errors you find with the three credit reporting companies mentioned in step number 2 and the fraud department of each business where the fraudulent transaction occurred.

6.)    Change all your account passwords-If the identity theft involves hacking into one of your online or banking accounts change those passwords, and change your debit card pin if the identity theft involves an ATM or your debit card.

Source: Federal Trade Commission 

Blog posts are for informational purposes only.

†We offer personal loans from $1,000 to $25,000, with loans terms from 12 to 60 months. Minimum and maximum amounts dependent on an applicant’s state of residence and the underwriting of the loan. Loans between $1,500 and $15,000 may be funded online. Loans greater than $15,000 or less than $1,500 are funded through our branch network. Specific interest rates and fees are determined as permitted under applicable state law and depend upon loan amount, term, and the applicant’s ability to meet our credit criteria, including, but not limited to, credit history, income, debt payment obligations, and other factors such as availability of collateral. Not all rates and loan amounts are available in all states. Additional fees may apply to some loan offers; some state required and/or permitted fees may be treated as prepaid finance charges. Any such charges shall be in addition to the loan amount requested and/or approved and shall be fully disclosed to the applicant on his/her loan agreement. Not all applicants will qualify for the lowest rates or larger loan amounts, which may require a first lien on a motor vehicle not more than ten years old titled in the applicant’s name with valid insurance. Our loan by phone and online closing process requires a compatible mobile or computer device on which you can access your email and electronic documents. Not all loan types are eligible for loan by phone or online loan closing.


To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. As a result, under our customer identification program, we must ask for your name, street address, mailing address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver's license or other identifying documents.


*The process uses a “soft” credit inquiry to determine whether a loan offer is available, which does not impact your credit score. If you continue with the application process online and accept a loan offer, or are referred to a branch and continue your application there, we will pull your credit report and credit score again using a “hard” credit inquiry. This “hard” credit inquiry may impact your credit score.



California Residents: Loans made or arranged pursuant to a California Financing Law license.

VA Residents – Mariner Finance of Virginia, LLC, Licensed by the Virginia State Corporation Commission, Consumer Finance Company License No. CFI-114.


Mariner Finance, LLC, NMLS No. 166564 (
8211 Town Center Drive, Nottingham, MD 21236. Telephone Number 877-310-2373.

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