Click on a topic below to view frequently asked questions and answers.
Account inquiries – Application questions – General loan questions – Payment questions – Questions about Mariner Finance
If your question is not listed, contact your local branch or submit your question via our customer support page.
You can deposit the check in your bank account or cash it at any other business that cashes checks. Our recommendation is to cash it at the bank where the check is drawn. If you would like to request more money, simply call or visit your local branch. They may be able to help you obtain additional funds.
Mariner Finance does send live checks to pre-screened, qualified individuals. Although we cannot guarantee the authenticity of all checks you may receive via mail, simply call the branch phone number on the check to verify that it is real.
For questions regarding a lien release or titles, call the branch where you received your loan.
No, you only pay interest for the amount of time the loan is open.
A local customer service representative can notify you of this. To speak to one, find the branch closest to you.
Call your local branch.
To obtain your account number, contact your local branch.
Yes, valid government issued picture identification is required.
To find out the status of your application, call the branch where you applied. If you applied online, simply call the branch closest to you. They will be able to assist you and answer any other questions you may have about the application process.
An application takes approximately 5 minutes to complete.
You should receive a response usually within the same business day. Please take into account that response time may vary based on application volume and submission time. Any further questions, please call your local branch.
The minimum loan amount is $1,000. The maximum loan varies by state, but can be up to $25,000.
We can always determine if you qualify for more money. Simply call your local branch to discuss your current needs.
We make personal loans for just about any reason you need! Explore our loans.
No, for your convenience we offer secure online access to your account information through our Customer Account Center or you can contact your local branch for your account information.
Yes, you may pay at any Mariner Finance branch.
Yes, Mariner Finance does provide automatic payment services. Please login into the Customer Account Center or you can set up automatic payments through your own bank account.
If you have questions about your payment history, login to the Customer Account Center or contact your local branch.
Login to the Customer Account Center or contact your local branch to find out your current balance.
If you are having issues logging into the Customer Account Center, please contact our web support team Monday, Wednesday, Thursday 9am-5pm ET, Tuesday 9am-7pm ET, Friday 9am-5pm ET, at 443-438-2056.
For your convenience, we offer a secure online access to your account information through our Customer Account Center. Creating an account is quick and easy, you will just need your 12 digit account number. From the Customer Account Center you can make a payment, set-up a recurring payment, check your balance and view your history. You can also stop by your local branch to pay, or pay by phone from your bank account for a fee (local or state law permitting). If you wish to send a payment by mail please mail payments to Mariner Finance P.O. Box 44490, Baltimore, MD 21236 and include your account number.
Mariner Finance reports directly to Equifax and TransUnion.
Pioneer Credit Company is a consumer finance company and a subsidiary of Mariner Finance.
Mariner Finance is a consumer finance company.
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