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Payment Questions


FAQ Payment Questions


Do I receive a monthly statement?

No, for your convenience we offer secure online access to your account information through our Customer Account Center or you can contact your local branch for your account information.

Can I pay my account at another branch?

Yes, you may pay at any Mariner Finance branch. You can even make a payment online at our customer account center.

Can I set up my account to make automatic payments through your company?

Yes, Mariner Finance does provide automatic payment services. Please login into the Customer Account Center or you can set up automatic payments through your own bank account.

How can I view my payment history?

If you have questions about your payment history, login to the Customer Account Center or contact your local branch.

How can I find out what my current balance is?

Login to the Customer Account Center or contact your local branch to find out your current balance.

I’m having trouble paying online, what should I do?

If you are having issues logging into the Customer Account Center, please contact our web support team Monday, Wednesday, Thursday 9am-5pm ET, Tuesday 9am-7pm ET, Friday 9am-5pm ET, at (844) 306-7300.

How can I pay the loan?

For your convenience, we offer a secure online access to your account information through our Customer Account Center. Creating an account is quick and easy! From the Customer Account Center you can make a single payment, set-up recurring payments, check your balance, and view your history. You can also stop by your local branch to pay, or pay by phone from your bank account. Please note that fees may apply to one time online payments or phone payments in some states. No fees will be charged for reoccurring payments, for in-person payments made at a branch, or for mailed-in payments. If you wish to send a payment by mail, please address payments to Mariner Finance, LLC,  P.O. Box 44490, Baltimore, MD 21236 and include your account number.

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†We offer personal loans starting at $1,000 with a maximum up to $25,000, depending on your state of residence. Loans between $1,500 and $15,000 may be funded online. Loans less than $1,500 or greater than $15,000 are funded through our branch network.

To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. As a result, under our customer identification program, we must ask for your name, street address, mailing address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents.

*The process uses a “soft” credit inquiry to determine whether a loan offer is available, which does not impact your credit score. If you continue with the application process online and accept a loan offer, or are referred to a branch and continue your application there, we will pull your credit report and credit score again using a “hard” credit inquiry. This “hard” credit inquiry may impact your credit score.

 

Mariner Finance, LLC, NMLS No. 166564 (www.nmlsconsumeraccess.com)
8211 Town Center Drive, Nottingham, MD 21236. Telephone Number 877-310-2373.

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